Shipping policy

Below are the average delivery times for all our packages:


  • Once you place your order, it takes us 1 to 3 working days to process it. During the week, one working day is needed, but if the order is placed on a Friday evening or at the weekend it may take a little longer.

  • Once processed, your order will be shipped and delivered in 8-12 business days on average.


We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service department. Below, we explain how your order will be processed and delivered.


Placing an order

The ordering process at Shop name is as simple as possible. First, you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black “Add to Cart” button.


It is important to verify that the correct variants have been selected. If everything is in order, click on the “Proceed to checkout” box. On the information page, you must enter the correct address details. Make sure that all the information is correct. When the information has been filled in correctly, you can click on the “Continue to shipping” button.


On the “Shipping” page you can check the address details you entered. Please note that every shipment is completely free of charge. As a sign of gratitude to our customers, the shipping and delivery costs are always at our expense.


In the payment options you can choose between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always count on a secure payment environment.


  • Credit card (AMEX, Mastercard, Maestro, Visa)


  • Paypal account


  • EPS


  • Immediately


Once you have selected the correct payment method, you need to click on the “Complete Order” box and you will be redirected to your chosen payment method. Follow the instructions on the page to complete your order. In the unlikely event that you experience any problems with your order, you can always contact us.

Shipping Costs


We cover the shipping costs for every order. All our products are delivered to your home free of charge. Furthermore, there is no minimum order requirement.


Order shipment

Have you found the perfect look or accessory on our site? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.


In order to apply fair prices to our products, we have chosen to collect packages in large quantities and ship them all together once the minimum quantity has been reached. We hope for your understanding and your willingness to help us create a better and healthier world.


Please note: like many other shops, our online shop is very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.



To ensure that your order is shipped today, please contact us by email. Our support team will be happy to advise you on the right solution.